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Developing E-Government Projects

Book Description

The emergence of e-government allows for effective governance, increased transparency, better management, and efficient services through the use of the internet and information and communication technologies. Therefore, world governments are mobilizing large amounts of resources in order to implement and promote the use of e-government. Developing E-Government Projects: Frameworks and Methodologies presents frameworks and methodologies for strategies towards the design, implementation, and adoption of e-government projects. By providing best practices in the successful adoption of e-government, this book is essential for policy makers, practitioners, researchers, and students interested in the approaches utilized for the successful implementation of e-government projects.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Book Series
  5. Dedication
  6. Editorial Advisory Board and List of Reviewers
    1. Editorial Advisory Board
  7. Preface
    1. BOOK OBJECTIVE
    2. TARGET AUDIENCE
    3. BOOK ORGANISATION
    4. CHAPTER DESCRIPTIONS
  8. Acknowledgment
  9. Section 1: E-Government Development: Methodologies and Approaches
    1. Chapter 1: E-Government Systems Development Methodologies, Tools and Platforms
      1. ABSTRACT
      2. INTRODUCTION
      3. METHODOLOGIES FOR E-GOVERNMENT SYSTEMS DEVELOPMENT
      4. TOOLS AND PLATFORMS FOR E-GOVERNMENT SYSTEMS DEVELOPMENT
      5. E-GOVERNMENT SYSTEMS INTEGRATION METHODS
      6. CONCLUSION
    2. Chapter 2: E-Government for Social and Economic Development
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND TO CONCEPTUAL FRAMEWORK
      4. ISSUES AND CONTROVERSIES
      5. METHODOLOGY
      6. SOLUTION AND RECOMMENDATIONS
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
    3. Chapter 3: Decision Support Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. ISSUES AND LIMITATIONS
      5. RESEARCH METHODOLOGY
      6. SOLUTION AND RECOMMENDATIONS
      7. CONCLUSION
    4. Chapter 4: Adopting E-Mailing Systems Technology
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL BACKGROUND
      4. ECTA FRAMEWORK AND RESEARCH HYPOTHESES
      5. ECTA KEY FACTORS
      6. RESEARCH METHOD
      7. RESULTS AND DISCUSSION
      8. CONCLUSION
  10. Section 2: E-Government Adoption: Frameworks and Policy
    1. Chapter 5: E-Government Concept
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. “SPACES OF USE” FOR IT IN GOVERNMENT ACTIVITIES
      5. A HOLISTIC AND ECLECTIC PERSPECTIVE ON E-GOVERNMENT CONCEPT
      6. CONCLUSION
    2. Chapter 6: Evolving Local E-Government
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. E-GOVERNMENT IN THE AUSTRALIAN FEDERAL CONTEXT
      5. A COHESIVE E-GOVERNMENT POLICY APPROACH
      6. FUTURE DIRECTIONS
      7. CONCLUSION
    3. Chapter 7: Enterprise Architectures for E-Government Development
      1. ABSTRACT
      2. INTRODUCTION: NATIONAL ENTERPRISE ARCHITECTURES
      3. INTERNATIONAL EXPERIENCE
      4. DEVOLUTION/DECENTRALIZATION
      5. SUMMARY
    4. Chapter 8: Legal Framework for the E-Taxation in Turkey
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKROUND
      4. E- GOVERNMENT APPLICATIONS IN TURKEY
      5. PUBLIC SECTOR ICT INVESTMENT: 2002-2011
      6. E-TAXATION IN TURKEY
      7. DATA SECURITY IN E-GOVERNMENT APPLICATIONS
      8. CONCLUSION
  11. Section 3: E-Government Implementation: Governance and E-Inclusion
    1. Chapter 9: Role of E-Governance in Citizen Centric E-Government
      1. ABSTRACT
      2. INTRODUCTION
      3. ROLE OF ICT IN CITIZEN CENTRIC GOVERNANCE
      4. ICT & E-GOVERNANCE
      5. M-GOVERNMENT
      6. STANDARDIZATION OF E-GOVERNANCE
      7. CHALLENGES
      8. DISCUSSION
      9. CONCLUSION
    2. Chapter 10: Managing E-Governance
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND AND MOTIVATION
      4. THEORETICAL FRAMEWORK
      5. CONCLUSION AND RECOMMENDATIONS
      6. DISCLAIMER
    3. Chapter 11: Towards Inclusive E-Government
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. E-GOVERNMENT AND CONTACT CENTERS
      5. A NEW PUBLIC MANAGEMENT AND CITIZEN-CENTRIC APPROACH
      6. SWEDISH MUNICIPALITIES AND SAMBRUK
      7. METHOD AND THEORETICAL FRAMEWORK FOR THE CASE STUDIES
      8. CASE STUDIES
      9. ANALYSIS AND DISCUSSION
      10. CONCLUSION
      11. FURTHER RESEARCH DIRECTIONS
    4. Chapter 12: Malaysia’s Internet Governance Dilemma
      1. ABSTRACT
      2. INTRODUCTION
      3. INTERNET GOVERNANCE AND INFORMATION ECONOMY DEVELOPMENT
      4. CASE STUDY: ELITE PERSPECTIVES ON INTERNET GOVERNANCE ISSUES
      5. DISCUSSION AND FUTURE RESEARCH
      6. CONCLUSION
    5. Chapter 13: Leveraging the Service Paradigm for Producing Next Generation E-Governance Applications
      1. ABSTRACT
      2. E-GOVERNANCE: INTRODUCTION
      3. E-GOVERNANCE: WHY
      4. E-GOVERNANCE: THE ROLE OF INTERNET
      5. XML-BASED SERVICES TECHNOLOGY
      6. WEB SERVICES TECHNOLOGY: ORIGIN
      7. WEB SERVICES: BUSINESS CASES
      8. WEB SERVICES: DEVELOPMENT TECHNOLOGIES AND TOOLS
      9. SERVICE-ORIENTED E-GOVERNANCE
      10. CLOUD-BASED E-GOVERNANCE SERVICE DELIVERY PLATFORM
      11. CONCLUSION
  12. Section 4: E-Government Projects: Review and Assessment
    1. Chapter 14: Evaluation and Metrics of E-Government
      1. ABSTRACT
      2. INTRODUCTION
      3. DIFFERENT APPROACHES TO EGOV EVALUATION
      4. EUROPE’S MEASUREMENT FRAMEWORKS: FROM ACTION PLAN E-EUROPE 2002 TO DIGITAL AGENDA 2020
      5. DATA ANALYSIS OF EGOV EVALUATION INDICATORS IN EU-27
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    2. Chapter 15: E-Services Efficiency of Government Organisations in Asia
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CASE STUDIES
      5. DISCUSSION
      6. RECOMMENDATIONS
      7. CONCLUSION
    3. Chapter 16: E-Governance Projects for E-Inclusion in India
      1. ABSTRACT
      2. INTRODUCTION
      3. ARCHITECTURAL PERSPECTIVES
      4. ARCHITECTURAL PRINCIPLES
      5. ARCHITECTURAL DIMENSIONS
      6. E-INCLUSION AND CONVERGENCE
      7. THE CONCEPTUAL FRAMEWORK
      8. EVALUATION CASE - I: MGNREGS
      9. EVALUATION CASE- II: WATERSHED PROJECT INITIATIVES
      10. EVALUATION CASE - III: NATIONAL E-GOVERNANCE PLAN
      11. DISCUSSION
      12. CONCLUSION
      13. FURTHER RESEARCH
    4. Chapter 17: Rhetoric vs. Realities in Implementation of E-Government Master Plan in Nepal
      1. ABSTRACT
      2. INTRODUCTION
      3. REVIEW OF LITERATURE
      4. DEVELOPMENT STATUS OF NEPAL
      5. ANALYSIS OF E-GOVERNMENT SITUATION IN NEPAL
      6. CASE STUDY: THE E- GOVERNMENT MASTER PLAN (E-GMP)
      7. ISSUES TO BE ADDRESSED
      8. IMPLEMENTATION GAP FROM THE PERSPECTIVE OF HEEK’S MODEL
      9. THE WAY FORWARD
      10. CONCLUSION
  13. Compilation of References
  14. About the Contributors