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Developing Cisco IP Phone Services: A Cisco AVVID Solution by Anne Smith, Mark Nelson, Darrick Deel

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Chapter 7. Building a Service

In this chapter we begin to examine some general recommendations for enhancing the end user's experience. This chapter also has an in-depth sample that creates a service using many pieces of the services infrastructure, as well as a Cisco IP Phone Services Software Developer Kit (SDK) component. The sample service demonstrates some of the recommended techniques for service behavior. Some of the recommended methods are explained in further detail with the sample service walkthrough.

Enhancing the End User's Experience

This section provides suggestions for creating a user experience that will be familiar and comfortable to the user. You can enhance the user experience by defining custom soft keys, changing the default ...

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