Developing B2B Social Communities: Keys to Growth, Innovation, and Customer Loyalty

Acknowledgments

Special thanks go to the CA Technologies Communities team and our Community Leaders, whose dedication to communities and successful efforts gave me the courage to consider sharing our experiences and writing this book. Without my co-authors J. J. and Sam, this book would not have been possible. You both bring many talents to the team and drive toward continued excellence, for which I am grateful.

I want to thank my husband, Jim, for your patience, support, and encouragement throughout my career and while writing this book. I thank my wonderful children, Lauren and Justin, for always being understanding and supportive of me and my work.

—Margaret Brooks

There are too many people to mention when saying thank you to those who helped ...