Our perception of the world around us is not a true depiction of what is actually there. We perceive, to a large extent, what we expect to perceive. Our expectations—and therefore our perceptions—are biased by three factors:
the past: our experience
the present: the current context
the future: our goals
Imagine that you own a large insurance company. You are meeting with a real estate manager, discussing plans for a new campus of company buildings. The campus consists of a row of five buildings, the last two with T-shaped courtyards providing light for the cafeteria and fitness center. If the real estate manager showed you the map shown in Figure 1.1, you would see five black shapes ...