FURTHER READING

"Heuristic Evaluation," by Jakob Nielsen in Usability Inspection Methods, ed. Jakob Nielsen and Robert L. Mack (John Wiley & Sons, 1994).

This chapter is a comprehensive discussion of heuristic evaluations. Nielsen was an early advocate of heuristic evaluations and brought the technique to the attention of the web design community. This text is also available online at www.useit.com/papers/heuristic/heuristic_evaluation.html.

A Practical Guide to Usability Testing, By Joseph Dumas and Janice Redish (Intellect, Ltd, 1999).

This book is an excellent guide to usability testing with a wealth of practical information. It focuses on formal usability testing methods with laboratory settings and multiple experimenters.

Usability Engineering, by Jakob Nielsen (Morgan Kaufmann, 1993).

Traditionally usability tests are done in a controlled laboratory by trained psychologist. This is intimidating to many designers and developers. Nielsen advocates discount usability engineering approaches, also called "guerrilla" methods. He proposes simplified "think aloud" tests with a small number of users. Also see his essay online: www.useit.com/papers/guerrilla_hci.html.

Web Accessibility Initiative (WAI), http://www.w3.org/WAI.

The guidelines from the World Wide Web Consortium (W3C) are regarded the standard for web accessibility. This site has many valuable resources. The accessibility checklist is a must for developers: www.w3.org/TR/WCAG10/full-checklist.html. There is also detailed information ...

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