Designing Web-Based Training: How to Teach Anyone Anything Anywhere Anytime

8.9. MODERATE DISCUSSION GROUPS

In a moderated discussion group the instructor-or someone else-watches over the exchange of messages. This moderator may start and participate in discussions, but the primary duty of the moderator is to ensure that learners have productive discussions with other learners.

Moderators have two main duties. First, they must set up the discussion groups and threads. Second, they must oversee the conversations that take place there.

8.9.1. Pick the right moderator

Normally, the instructor for the course is also the moderator of the course's discussion groups. However, the requirements for a moderator are different from those for an instructor. And the instructor may be too busy to take on both jobs.

8.9.1.1. Characteristics of a good moderator

A good moderator is knowledgeable, supportive, and articulate.

The moderator should be knowledgeable. The moderator must understand the subject matter, the computer system, and any software used by the discussion group or other parts of the class. Or have ready access to those who do.

The moderator must have a caring nature. The moderator must tactfully endure insults and rude behavior, patiently instruct fumble-fingered technophobes, continually inject enthusiasm into disheartened souls, and calm abused and abusive respondents.

Most of all, the moderator must be a superb communicator. The moderator must be able to listen deeply and accurately gauge the knowledge and emotions of others. Not everyone can do this. ...