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Designing Web-Based Training: How to Teach Anyone Anything Anywhere Anytime by William Horton

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4.7. GATHER FEEDBACK

If you want to make your course better, listen to learners. Use every opportunity to learn about them and to solicit their opinions and suggestions.

4.7.1. Welcome feedback

Welcome feedback. Throughout your course, sprinkle links or buttons to let learners offer feedback, point out errors, and make suggestions. Do not make them wait until the end of the course. Make offering a comment as simple as a mouse click.

If you notice anything wrong or missing, please let us know.

One way to make this easy is to provide a general-purpose comment mechanism that learners can pop up any time they have something to say to you.

Allow anonymous feedback. Make names and e-mail addresses optional.

4.7.2. Post-Class Feedback page

Post-class feedback questionnaires, sometimes called "smiley sheets" or "bingo cards," are an educational cliche. You finish the course. You fill in a form. WBT has just moved the form to the screen.

Though cliches, post-class feedback questionnaires are valuable—when well designed. They let learners express opinions, make suggestions, and vent pent-up emotions. Here is a typical example:

Questionnaires make it easy to gather statistics. But remember that learners may tike a course and still fail to successfully apply what the course taught. ...

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