Designing the Conversation: Techniques for Successful Facilitation

Index

A

Abilene Paradox and Other Meditations on Management, The (Harvey) 116

about this book xi–xiii

academic research focus groups 104

accountability 189

action items 167

active listening 134

agendas 19–31

brainstorm 91

defining 23–24

importance of 20–21

meeting 26–27

mentoring 165

outlines compared to 22

purposes served by 22

research study 28–31

structuring 24–25

workshop 27–28, 82

Alien (film) 223

anonymous mentoring 160

arm positions 37–38

attendee lists 24

audience feedback 179–181

audio equipment 49, 51

Azula, Andy 191

B

Back of the Napkin: Solving Problems and Selling Ideas with Pictures, The (Roam) 49

barriers, objects used as 38

Baty, Steve 62, 226–227

Beecher, Fred 66

Belmont, Ross 69, 239–240

Benny, Jack 190

Berkun, Scott 4, 190 ...