OTHER TITLES in our Service Systems and Innovations in Business and Society COLLECTION
Jim Spohrer, IBM and Haluk Demirkan, Arizona State University, Collection Editors
• Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation by Jaideep Motwani, Rob Ptacek, and Richard Fleming
TITLES in our Quantitative Approaches to Decision Making COLLECTION
Donald N. Stengel, California State University, Fresno, Editor
• Working With Sample Data: Exploration and Inference by Priscilla Chaffe-Stengel and Donald N. Stengel
• Business Applications of Multiple Regression by Ronny Richardson
• Operations Methods: Waiting Line Applications by Ken Shaw
• Regression Analysis: Understanding and Building Business and Economic ...
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