Designing ISP Architectures

Appendix A. Questions for Obtaining Design Requirements

This appendix contains common design questions that are provided as a general guideline for obtaining design requirements. Depending upon your customer, some of these questions may not apply, and other questions may not be represented here. Note that related questions are repeated in different sections to provide easy reference for each topic.

This appendix provides questions for the following topics:

• “General Questions”

• “Business-Related Questions”

• “Support Questions”

• “Systems and Network Management Questions”

• “End-User Questions”

• “Registration Questions”

• “Customer Care Questions”

• “Billing System Questions”

• “Service Availability Questions”

• “Security Questions”

• “Demographic Questions”

• “Networking Questions ...