Chapter 6. Final Thoughts
The Internet now permeates our daily lives on a massive scale. We rely on it for work, to communicate with our loved ones, make travel arrangements, pay our bills—and that’s usually just in the first hour of our day. And right now, the portals to connectivity—our digital devices and the services that flow through them—are the customer service representatives of connectedness. Every screen, portal, button, notification, and message creates a conversation that can either make our lives easier, more frustrating, or somewhere in between. By examining the degree of respect in our digital services, we can begin to expose its importance for our highly connected lives. For the designers tasked with orchestrating these conversations, let’s add a little bit of efficiency, friendliness, and honesty on top of the core solution. Our users, businesses, and society will thank us.
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