Company Description
The Company is a global Fortune 1000 company with a centrally managed information technology organization (ITO). The company manufactures products in several factories, some of which are operational 24 hours a day, and distributes its products globally. The sales force is based in offices located in major metropolitan areas around the world. The Company outsources customer service call centers to a number of independent firms located in the major countries proportional to the installed base.
A top-level analysis of the critical computing services shows that some systems must be available continuously. These systems may have different service availability guarantees based on the expected mean time to repair and recover (MTTR). ...
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