Usability Testing
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Mack, Robert L. 1994. Usability inspection methods. New York: John Wiley & Sons.
Rubin, Jeffrey. 1994. Handbook of usability testing: How to plan, design, and conduct effective tests. New York: John Wiley & Sons.
Trochim, William M.K. 1999. The research methods knowledge base. Ithaca, NY: Cornell University.
Winograd, Terry, and Fernando Flores. 1987. Understanding computers and cognition. Reading, MA: Addison-Wesley.
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