Designing Effective Speech Interfaces

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Guidelines

Ameritech Phone-Based User Interface Standards: Dialogue Design. www.ameritech.com/corporate/testtown/library/standard/pbix4.html

Apple Computer, Inc. 1992. Macintosh human interface guidelines. Reading, MA: Addison-Wesley.

Creative Labs' developer relations site. http://developer.soundblaster.com/

McCormick, Bill. March 1995. “Building a better script.” 13 guidelines for IVR scripting. www.genfax.com/bldivr.html

Windows user experience: Official guidelines for user interface developers and designers. 1999. Redmond, WA: Microsoft Press.

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