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Designing Effective Speech Interfaces

Book Description

Master the critical knowledge you need to design speech-enabled applications

It's not just a far-fetched gizmo straight out of a sci-fi movie anymore. Speech interface technology, which allows a user to communicate with computers via voice instead of a keyboard or a mouse, is quickly becoming a main feature in new software. This straightforward guide provides traditional graphical user-interface designers, developers, usability engineers, and product managers with all the information they need to make a rapid transition in order to stay abreast of this monumental shift in technology.

Weinschenk and Barker, two experts in state-of-the-art online communication, discuss the basics of speech interfaces and speech technology, hardware, and software. They clearly explain the interface design principles that are applied to S/GUI and AUI interfaces and describe the latest practices of leading experts.

In addition to its in-depth look at speech technologies and the different types of user interfaces, this book:

  • Provides an overview of the field of human factors and defines the basic concepts of human computer interaction

  • Discusses the current state of speech technology applications

  • Explains the laws of human factors that apply to speech interfaces

  • Contains guidelines and examples for user control, human limitation, model integrity, accommodation, clear dialogue, and aesthetic integrity

  • Details the best practices in interface design and usability engineering

  • Explores the special issues involved in interface design for disabled persons

Visit the companion web site at www.wiley.com/compbooks/weinschenk/ for a categorized resource list of speech, speech interface, and human-computer interaction books, articles, and links.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright
  4. Acknowledgements
  5. Contents
  6. Introduction
  7. Part One: Introduction to Speech Interfaces
    1. Chapter 1: Basic Concepts
      1. What Is an Interface?
      2. What Are the Types of Interfaces?
      3. What Is a Speech Interface?
      4. Book Focus
      5. Intended Audience
      6. Book Summary
    2. Chapter 2: Human Factors in Speech Technology
      1. A Brief History
      2. Human Factors in Speech
      3. The Cost/Benefit of Human Factors
      4. Cost-Benefit Calculations
      5. Interview with John Karat
      6. Summary
    3. Chapter 3: The Nature of Sound
      1. Measurement of Sound
      2. Other Properties of Sound
      3. How Humans Hear Sound
      4. Summary
    4. Chapter 4: The Nature of Language
      1. The Verbal Communication Process
      2. The Structure of Language
      3. Summary
  8. Part Two: Speech Technology
    1. Chapter 5: Speech Technologies
      1. Speech Recognition
      2. Speech Synthesis
      3. Natural Language
      4. Interview with Candace Kamm
      5. Summary
    2. Chapter 6: Computer Software
      1. Speech Recognition Suites
      2. Development Tools
      3. A Comparison of Speech Recognition Suites
      4. Summary
    3. Chapter 7: Hardware
      1. Computer Hardware
      2. Information Devices
      3. Summary
    4. Chapter 8: Application of Speech Technology
      1. Interactive Voice Response
      2. Medical
      3. Legal
      4. Business
      5. Commercial/Warehouse
      6. Interview with S. Ahmed Reza
      7. Universal Access
      8. Handheld Devices
      9. Toys and Education
      10. Automobile Applications
      11. Summary
  9. Part Three: Laws and Guidelines for Speech Interface Design
    1. Chapter 9: Laws of Interface Design
      1. User Control
      2. Human Limitations
      3. Modal Integrity
      4. Accommodation
      5. Linguistic Clarity
      6. Aesthetic Integrity
      7. Simplicity
      8. Predictability
      9. Interpretation
      10. Accuracy
      11. Technical Clarity
      12. Flexibility
      13. Fulfillment
      14. Cultural Propriety
      15. Suitable Tempo
      16. Consistency
      17. User Support
      18. Precision
      19. Forgiveness
      20. Responsiveness
      21. Interview with Kate Dobroth
      22. Summary
    2. Chapter 10: Speech Guidelines
      1. Errors
      2. Feedback
      3. Confirmations
      4. User Expectations
      5. Keypads and Motor Actions
      6. Social and Environmental Issues
      7. Command-and-Control
      8. Continuous Speech Recognition
      9. Conversation and Prompting
      10. Menus
      11. Non-Speech Audio/Auditory Icons
      12. Interview with Sharon Oviatt
      13. Summary
  10. Part Four: Best Practices
    1. Chapter 11: Usability Processes and Techniques
      1. Process Description
      2. Investigation
      3. Analysis
      4. Conceptual Model Design
      5. Detail Design
      6. Implementation and Evaluation
      7. Interview with Nicole Yankelovich
      8. Summary
    2. Chapter 12: Universal Design
      1. The Audience for Universal Design
      2. Speech Technology and Universal Design
      3. Accomplishing Universal Design
      4. Justification for Universal Design
      5. Summary
  11. Appendix A: A History of Relevant Technology for Speech
  12. Appendix B: Glossary
  13. Appendix C: Resources
    1. Speech Research
    2. Guidelines
    3. Speech and Sound Technology
    4. Speech Vendors
    5. Natural Language
    6. Language
    7. Usability Engineering/Interface Design
    8. Usability Testing
    9. Human-Computer Interaction
    10. Analysis for Interface Design
    11. Universal Access
  14. Appendix D: Bibliography
  15. Index