Designing Effective Speech Interfaces

Table of contents

1. Cover Page
2. Title Page
3. Copyright
4. Acknowledgements
5. Contents
6. Introduction
7. Part One: Introduction to Speech Interfaces
   1. Chapter 1: Basic Concepts
      1. What Is an Interface?
      2. What Are the Types of Interfaces?
      3. What Is a Speech Interface?
      4. Book Focus
      5. Intended Audience
      6. Book Summary
   2. Chapter 2: Human Factors in Speech Technology
      1. A Brief History
      2. Human Factors in Speech
      3. The Cost/Benefit of Human Factors
      4. Cost-Benefit Calculations
      5. Interview with John Karat
      6. Summary
   3. Chapter 3: The Nature of Sound
      1. Measurement of Sound
      2. Other Properties of Sound
      3. How Humans Hear Sound
      4. Summary
   4. Chapter 4: The Nature of Language
      1. The Verbal Communication Process
      2. The Structure of Language
      3. Summary
8. Part Two: Speech Technology
   1. Chapter 5: Speech Technologies
      1. Speech Recognition
      2. Speech Synthesis
      3. Natural Language
      4. Interview with Candace Kamm
      5. Summary
   2. Chapter 6: Computer Software
      1. Speech Recognition Suites
      2. Development Tools
      3. A Comparison of Speech Recognition Suites
      4. Summary
   3. Chapter 7: Hardware
      1. Computer Hardware
      2. Information Devices
      3. Summary
   4. Chapter 8: Application of Speech Technology
      1. Interactive Voice Response
      2. Medical
      3. Legal
      4. Business
      5. Commercial/Warehouse
      6. Interview with S. Ahmed Reza
      7. Universal Access
      8. Handheld Devices
      9. Toys and Education
      10. Automobile Applications
      11. Summary
9. Part Three: Laws and Guidelines for Speech Interface Design
   1. Chapter 9: Laws of Interface Design
      1. User Control
      2. Human Limitations
      3. Modal Integrity
      4. Accommodation
      5. Linguistic Clarity
      6. Aesthetic Integrity
      7. Simplicity
      8. Predictability
      9. Interpretation
      10. Accuracy
      11. Technical Clarity
      12. Flexibility
      13. Fulfillment
      14. Cultural Propriety
      15. Suitable Tempo
      16. Consistency
      17. User Support
      18. Precision
      19. Forgiveness
      20. Responsiveness
      21. Interview with Kate Dobroth
      22. Summary
   2. Chapter 10: Speech Guidelines
      1. Errors
      2. Feedback
      3. Confirmations
      4. User Expectations
      5. Keypads and Motor Actions
      6. Social and Environmental Issues
      7. Command-and-Control
      8. Continuous Speech Recognition
      9. Conversation and Prompting
      10. Menus
      11. Non-Speech Audio/Auditory Icons
      12. Interview with Sharon Oviatt
      13. Summary
10. Part Four: Best Practices
    1. Chapter 11: Usability Processes and Techniques
       1. Process Description
       2. Investigation
       3. Analysis
       4. Conceptual Model Design
       5. Detail Design
       6. Implementation and Evaluation
       7. Interview with Nicole Yankelovich
       8. Summary
    2. Chapter 12: Universal Design
       1. The Audience for Universal Design
       2. Speech Technology and Universal Design
       3. Accomplishing Universal Design
       4. Justification for Universal Design
       5. Summary
11. Appendix A: A History of Relevant Technology for Speech
12. Appendix B: Glossary
13. Appendix C: Resources
    1. Speech Research
    2. Guidelines
    3. Speech and Sound Technology
    4. Speech Vendors
    5. Natural Language
    6. Language
    7. Usability Engineering/Interface Design
    8. Usability Testing
    9. Human-Computer Interaction
    10. Analysis for Interface Design
    11. Universal Access
14. Appendix D: Bibliography
15. Index