Designing Dynamic Organizations

PREFACE

G ardenville had never experienced anything like the night of November 27. At 7:00 P.M. the main water line burst under Duggal Street, and the basements of many of Gardenville's shops and homes quickly began to fill with freezing water. At 9:00 P.M. a fire broke out during the second shift at the factory, which was located just on the edge of town where many of the town's Mexican immigrants worked. Most of the volunteer fire department was downtown blocking off streets and helping the utility crews when the call came in about the fire. ...