CHAPTER FOUR
PROCESSES AND LATERAL CAPABILITY
We left CBC in Chapter Three after they completed their initial structural design work after designing the new structure, the CBC executive team was eager to start moving people into their new roles and begin implemention. Although George was comfortable with the new framework, he slowed them down. Their design work was not done. There were still a number of important issues from the current state assessment that he believed needed to be addressed up front. These included decisions about:
- Aligning ...
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