Index
A
- abductive thinking, Design Thinking
- absorption-ramp functionality, User-Centered Continuity
- access, digital service and, Access-Failure and Operability
- adaptability, efficiency vs., From Efficiency to Adaptability-Brands as Digital Conversations
- adaptation, Adaptation Changes Planning, Resilience and Adaptation-Resilience and Adaptation
- Agile, Agile-Being versus Doing Agile
- and continuous integration, Continuous Integration
- and Continuous Integration, Continuous Integration
- and continuous repair, Service Changes Development
- and full-stack engineer myth, The Erosion of Traditional QA
- and internal coherency, Internal Coherency
- and LeanUX, Unifying Design and Operations
- and marketing-level testing, Adaptation Changes Planning
- and self-organization, Self-Organization
- and sprint demos, Conversation as Continual Repair
- at level of entire IT organization, The Power of Promises: Scalability and Resilience
- being vs. doing, Being versus Doing Agile
- Agile Manifesto, Making New Promises
- Agile movement, Agile
- Airbnb, The Service Promise
- Allspaw, John, Blameless Postmortems
- Amazon, The New Business Imperative, Design-for-Fail
- Amazon Web Services (AWS), Real-World Complexity, Service-Dominant Logic and Cloud Computing, Failure and Operability
- analysis, limitations of, Beyond Analysis
- ancillary functions, customer experience and, The Customer Journey
- Anderson, Laurie, Transforming Failure Into Success
- Antonelli, Paolo, From Discrete to Infused Experiences
- Apple
- and disruption, Facing Disruption
- as game-changing company ...
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