Designing Connected Products

Appendix B. About the Authors

Claire Rowland is an independent UX and product strategy consultant based in London. She has a particular interest in taking connected products from an early adopter user base to the mass market, and technologies that support mundane, everyday activities.

Before becoming independent, she worked on energy management and home automation products as the service design manager for AlertMe.com, a connected home platform provider. Previously, she was head of research for design consultancy Fjord, where she led EU funded R&D work investigating the interusability of interconnected embedded devices. She has worked in UX design and research for mobile, multiplatform, and web services since 1997. She tweets as @clurr.

Elizabeth Goodman investigates the possibilities and perils of emerging technologies in her design, research, and writing. Her 2014 PhD from UC Berkeley’s School of Information focused on human-computer interaction and design practice for novel technologies, and was supported by National Science Foundation and Intel fellowships. In 2013, she authored the second edition of Observing the User Experience, a widely used handbook of design research methods. Her work has taken her from exploratory research and design teams at Intel, Yahoo!, and Fuji-Xerox to her current position with 18F, a service and product design group within the US government aimed at making federal agencies more efficient, more transparent, more accessible, and more accountable to ...