Takeaway Points
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When designing tasks or talking to users during usability tests, avoid using words that appear in the user interface.
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Avoid influencing the tester during tests.
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Watch out for situations where the tester looks to you for guidance, since these indicate usability problems.
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Avoid putting the tester through stressful situations.
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Don’t constantly ask the tester to speak out loud.
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Stop the test if the tester seems to get upset or annoyed.
Copyright © 2014, The Pragmatic Bookshelf.
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