Designed for Use

Takeaway Points

• Don’t interrupt people. It makes them less happy and less productive, and it’s not polite.

• Make decisions for your users, rather than asking them questions.

• If you can’t make decisions for your users, ask everything you need to know once, rather than interrupting them every time you come up with a new question you need to ask.

• If there is something you really need to tell people, at least make sure it’s as nonintrusive as possible so that they can deal with it in their own time frame.