Designed for Use

Further Reading

Alan Cooper has a good chapter on mental models in his book About Face [Coo95]. Robert Hoekman also covers mental models in Designing the Obvious [Hoe06]. Joel Spolsky’s User Interface Design for Programmers [Spo11] covers mental models from the perspective of a developer.

Jakob Nielsen has written about mental models.^[45]

Footnotes

[38]	At http://www.useit.com/alertbox/mental-models.html.
[39]	Clifford Nass writes about research on this topic in The Man Who Lied to His Laptop [NY10].
[40]	The model espoused by the visual representation of the product (its user interface) is sometimes also called the design model, manifest model, or designer’s model.
[41]	The model espoused by the implementation is sometimes also called the ...