Further Reading
In his essay on writing manuals, Bruce Tognazzini offers some valuable ideas on how to improve manuals.[10]
If you’re working on user manuals and need ideas on how to test them, you can find some in the paper “Towards a usability test procedure for technical documents” by Menno de Jong and Pieter van der Poort, which is on Google Books or in the book Quality of Technical Documentation [SJ94].
If you want to know more about how to write, read the next chapter, Chapter 6, Text Usability.
Apple recommends starting out with an “application definition statement,” which is similar to the idea of working backward.[11]
Footnotes
| [9] |
You can read more of his thoughts on the topic at http://www.allthingsdistributed.com/2006/11/working_backwards.html ... |
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