Table of Contents
Before We Start, a Word |
Technique Chapters |
Idea Chapters |
How the Book Is Organized |
Just One More Thing |
1. | User Research |
2. | Job Shadowing and Contextual Interviews |
Observing Your Audience |
Job Shadowing |
Contextual Interviews |
Remote Shadowing |
Limitations of Contextual Interviews |
3. | Personas |
Problems with Personas |
Creating Personas |
Working with Personas |
Personas Do Not Replace User Research |
4. | Activity-Centered Design |
5. | Time to Start Working on Documentation |
The Manual |
Blog Posts |
Screencasts |
Press Releases |
Talk About Tasks |
6. | Text Usability |
Why Words Matter |
People Don’t Want to Read |
Say Less |
Make Text Scannable |
No Fluff |
Sentences Should Have One Obvious Interpretation |
Talk Like a Human, Not Like a Company |
Illustrate Your Points |
Use Words People Understand ... |
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