Designed for Use, 2nd Edition

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Takeaway Points

People may not use your product the way you intended. This can often be a great opportunity to take your product into new directions.
Don’t let bad feedback get you down. Instead, use it to turn an angry customer into a fan.

Footnotes

[179]: Find him at http://releasecandidateone.com.
[180]: Read the whole interview at http://ignco.de/320.

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