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Further Reading

Cennydd Bowles and James Box have a chapter on this kind of user research in the book Undercover User Experience Design [BB10]. Robert Hoekman covers shadowing and contextual interviews in Designing the Obvious [Hoe06].

Uxmatters.com has a great article about contextual interviews.^[8]

Footnotes

[6]: You should really read Dan Gilbert’s book; I believe that you would enjoy it. Or, if the obviously wrong simulation of the future that your brain generated when it thought about reading the book disagrees with my statement that you would enjoy said book, you should at least watch Dan Gilbert’s TED talk at http://www.ted.com/talks/dan_gilbert_asks_why_are_we_happy.html.
[7]: Cognitive science expert Don Norman talks about this and ...

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