Brion van Over, Elizabeth Molina-Markham, Sunny Lie, and Donal Carbaugh
7Managing interaction with an in-car infotainment system
Abstract: This work investigates trouble in multimodal turn exchange between an in-car infotainment system and human interactants. The trouble is linked to a lack of crystallization of norms surrounding the turn status of non-speech sounds as well as misalignment on culturally constituted and variable indicators of upcoming transition relevance places. Four interactional adaptations employed by users in order to accomplish their goals for the interaction despite the trouble are identified, as well as norms governing user interaction with the system, and cultural premises that inform that interaction. The work concludes ...
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