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Design for Six Sigma for Green Belts and Champions: Applications for Service Operations—Foundations, Tools, DMADV, Cases, and Certification by Ph.D. Edward A. Popovich,, Ph.D. David M. Levine,, Ph.D. Howard S. Gitlow,

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Chapter 12. Additional Tools and Methods

<feature><title>Sections</title>
 

Introduction

12.1

Brainstorming

12.2

Affinity Diagram

12.3

Cause-and-Effect Diagram and Matrix

12.4

Check Sheets

12.5

Stratification

12.6

Gantt Chart

 

Summary

 

References

Appendix 12.1

Using Minitab for the Cause-and-Effect Diagram

Appendix 12.2

Using JMP for the Cause-and-Effect Diagram

</feature>
<feature><title>Learning Objectives</title>

After reading this chapter, you will be able to:

<objective>

Use diagnostic tools for stabilizing, improving, and innovating a process.

</objective>
<objective>

Brainstorm for ideas about a process, product, service, or design.

</objective>
<objective>

Identify the structure for a set of ideas generated in a brainstorming session using an affinity diagram. ...

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