Chapter 2. Measuring Financial Results from DFSS Programs and Projects
This chapter was written by Randy Perry, an expert in Six Sigma financial metrics and a former Design For Six Sigma specialist at Allied Signal Corporation.
The purpose of Six Sigma in design organizations is to allow businesses to accomplish well-defined business objectives effectively and efficiently as measured by financial results. Specifically, Design For Six Sigma implementation can be characterized by three major goals, all of which result in improved financial performance. First, DFSS implementation allows companies to better meet the needs of customers by deploying "the voice of the customer" throughout the phases and gates of a product design and commercialization ...
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