Chapter 3. Incorporate Stress Cases

Chapter Opener

My wife, Kat, and I sat stunned and frightened in the back of a stranger’s car, barreling up the Garden State Parkway at 11 p.m., racing to reach the hospital where our daughter Rebecca was being life-flighted. All we knew was that a mass in the center of her brain had very nearly killed her that evening, and it might still.

We didn’t know where we were supposed to go once we reached the hospital, so I pulled up its website on my iPhone. Not only was the site not mobile-friendly, I couldn’t find anything explaining what to do in an emergency. I kept looking for a box or banner or something that would tell ...

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