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Design for Care by Peter Jones

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PART III

Rethinking Care Systems

The final four chapters examine the human-centered and systemic design necessary for “backstage” processes of health services design and delivery. These focus on care practice and education, as professional practices and as human systems and services.

The Care Services Landscape

In developed economies, the services sector has surpassed the manufacturing and goods production sectors in terms of revenue size and employment numbers. Yet costs have significantly increased in service provision, especially in healthcare, affecting perception of value, consumer demand, and even employment. The increased costs in healthcare services have led to a societal contract in which health insurance is necessary to ensure even ...

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