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Design for Care by Peter Jones

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PART I

Rethinking Care and Its Consumers

The rapid diffusion of hundreds of Web resources for health purposes has created a gap between information quality and user expectations. Consumers can now pursue their own research into health issues by searching the vast collections of consumer-oriented health information on the Web. They cannot be expected to understand the complexity of health issues, but do expect health information to be truthful. Yet more information does not yield better information. In fact, quite the opposite may be true. Part I focuses on the health-seeking activities of the healthcare consumer.

Health-Seeking Experiences

A person’s health seeking is a continuous process of taking steps toward better health—before, during, and ...

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