Cover Page by Peter Jones

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CHAPTER 6

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Design at the Point of Care

Elena’s Story: Taking a Serious Turn

168

Better Practice Is Better Service

169

Designing Health Education

175

Improving Clinical Decision Making

187

Case Study: IDEO Continuity of Care

196

Methods: Stakeholder Co-creation

200

Elena’s Story: Taking a Serious Turn

Elena’s personal schedule gets the best of her. She continues to take her thyroid medicine, but her commitment to personal lifestyle changes falters less than a month after reasonable adherence. The stress in her life picks up, her diet remains uneven, and she is unable to keep a consistent exercise schedule.

Two months after the first ...

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