Cover Page by Peter Jones

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CHAPTER 4

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Design for Patient Agency

Elena’s Story: A Personal Health Journey

88

Self-Care as Health Agency

89

Health 2.0: Everywhere and Empowering

100

Case Study: St. Michael’s Health Design Lab—Health Design for Self-Care

107

Methods: Tools for Agency

114

Elena’s Story: A Personal Health Journey

Elena shows up at the family practice for her 8:15 appointment, but still has not reached any conclusions about her condition. She had spent over an hour browsing online the night before, jumping from articles on heart disease and healthy diet to blood pressure and stress management. Although Elena had hoped to be more informed for her visit, ...

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