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Design for Care by Peter Jones

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CHAPTER 3

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Seeking Health

Elena’s Story: It Can Happen to Anyone

56

Information First Aid

57

Making Sense of Health Decision Making

60

Design for Consumer Health Decisions

65

Case Study: Healthwise Decision Aids—Personal Health Decision Support

69

Methods: Empathic and Values Design

73

Elena’s Story: It Can Happen to Anyone

Less than 6 months after her father’s cancer diagnosis, Elena suddenly feels faint and passes out on the couch after the brief exertion of vacuuming the carpet in her living room. She comes to after a couple of minutes, still feeling faintness and lethargy, rapid heartbeat, and heaviness in her legs. She calls ...

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