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Design for Care by Peter Jones

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CHAPTER 1

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Design as Caregiving

Can Healthcare Innovate Itself?

8

Are There Users of Care?

12

A Caring Design Ethic

15

The Design Thinking Divide

17

Wicked Problems in Healthcare Design

21

Can Healthcare Innovate Itself?

Whether you choose a story from your own life experience or from that of a friend or family member, or just Google “healthcare horror stories,” the problems in healthcare today are clear and all too common. Urban emergency rooms are overflowing, medical devices have misleading interfaces that lead to errors, doctors order too many expensive and unnecessary tests, and medical records are confusing and unreadable. Private ...

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