Cover Page by Peter Jones

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INTRODUCTION

Care, and healthcare, is about taking care of humanity. Health is personal and universal—it may be the one value everyone cares about. Healthcare is the most hands-on of professions and services, and yet is extremely technical. As the industry intensifies the adoption of digital and electronic technologies, deeply informed design of services and systems becomes a pressing and critical need. At the same time, healthcare design does not yet fit into the conventional clinical organization, and institutional practices have not established meaningful positions for design. However, considering the increasing role of technology, the risk of errors induced by poor design, and the complexity of healthcare itself, designers from specialized ...

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