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Deployment Guide Series: IBM Tivoli Monitoring Express Version 6.1

Book Description

IBM Tivoli Monitoring Express Version 6.1 is a powerful, affordable, and easy-to-use availability management solution designed to help small to mid-sized companies manage IT infrastructures. It offers the ability to manage bottlenecks, performance impacts, and outages across heterogeneous environments from a single, centralized portal.

IBM Tivoli Monitoring Express V6.1 is easy to install, easy to deploy, and easy to use, providing rapid time to value. It provides real-time and historical data that enables you to quickly diagnose and solve issues with the new GUI through the IBM Tivoli Enterprise Portal component.

This IBM Redbooks publication presents a deployment guide for IBM Tivoli Monitoring Express V6.1. We describe planning, installing, and troubleshooting IBM Tivoli Monitoring Express V6.1. In addition, we provide some case studies that you can use as part of a proof of concept or a customer demonstration.

The target audience for this book is IT specialists working on new IBM Tivoli Monitoring Express V6.1 installations.

Please note that the additional material referenced in the text is not available from IBM.

Table of Contents

  1. Notices
    1. Trademarks
  2. Preface
    1. The team that wrote this redbook
    2. Become a published author
    3. Comments welcome
  3. Chapter 1: Overview of IBM Tivoli Monitoring Express V6.1
    1. Challenges faced by mid-market companies
    2. IBM Tivoli Monitoring Express V6.1 solution
    3. Components of IBM Tivoli Monitoring Express V6.1
      1. Tivoli Monitoring Services
      2. IBM Tivoli Data Warehouse V2.1
    4. Platform support matrix for IBM Tivoli Monitoring Express V6.1 (general availability)
    5. Differences between IBM Tivoli Monitoring V6.1 and IBM Tivoli Monitoring Express V6.1
  4. Chapter 2: Product architecture and deployment best practices
    1. Implementation scenarios of IBM Tivoli Monitoring Express V6.1
    2. Scalability of IBM Tivoli Monitoring Express V6.1
    3. Installing Tivoli Enterprise Management Agents
    4. Installing IBM Tivoli Monitoring Express V6.1 and related components
      1. Installing DB2 Express
      2. Installing Tivoli Monitoring Express V6.1 components
    5. Configuring IBM Tivoli Monitoring Express V6.1 components
      1. Stopping and starting Tivoli Monitoring Express V6.1 components
      2. Configuring Tivoli Enterprise Monitoring Server
      3. Configuring Tivoli Enterprise Portal Server
      4. Configuring the Warehouse Proxy agent
      5. Configuring the Summarization and Pruning agent
      6. Configuring hot standby Tivoli Enterprise Monitoring Server
    6. Installing IBM Tivoli Monitoring Express V6.1 agents
      1. Deploying operating system agents
      2. Deploying non-operating system agents
      3. Deploying additional agents available with Tivoli Monitoring Express license
    7. Upgrading to IBM Tivoli Monitoring V6.1
    8. Uninstalling IBM Tivoli Monitoring Express V6.1
      1. Uninstalling the entire Tivoli Monitoring Express V6.1 environment
      2. Uninstalling an individual agent or component
  5. Chapter 3: Historical summarized data
    1. Overview
    2. Architecture
      1. Historical data architecture overview
      2. Historical data types
      3. Component flows
      4. Data tables and attributes
    3. Planning: Logical configuration considerations
    4. Configuring
      1. Configuring the Summarization and Pruning agent
      2. History configuration
    5. Reporting: Accessing IBM Tivoli Data Warehouse from Tivoli Enterprise Portal
  6. Chapter 4: Working with IBM Tivoli Monitoring Express V6.1
    1. Understanding the Tivoli Enterprise Portal client
      1. Launching Tivoli Enterprise Portal
      2. Tivoli Enterprise Portal components
    2. Working with Tivoli Enterprise Portal
      1. Creating a new workspace and adding custom views
      2. Working with queries
      3. Working with the Monitoring Agent for Active Directory
      4. Working with a situation and events
      5. Launching the application IBM HTTP Server
      6. Acknowledging a situation event
      7. Working with a user profile: Creating a new user
    3. Historical data collection
    4. Solution Installer tool
  7. Chapter 5: Sample scenarios
    1. Owning the tool
    2. Defining the need for monitoring
    3. Understanding the terms
      1. Pure versus sampled events impacting the IBM Tivoli Monitoring Express V6.1 console user
      2. Pure versus sampled events impacting the customer
      3. Identifying a monitoring need
      4. Identifying the target audience
      5. Identifying and refining the possible events list
      6. Meeting the target audience for approval
      7. Creating, testing, and implementing the monitor
    4. Building the monitor
      1. Naming the situation
      2. Selecting attributes for comparison
      3. Editing the formula
      4. Selecting targets of distribution: MSL, systems, or both
      5. Writing expert advice to explain the situation event
      6. Setting the action
      7. Using the Until tab
      8. Best practices for situation creation
      9. Release management
    5. Building a monitoring view
      1. Building a hierarchy of Navigator views
      2. Assigning systems to the Navigator views
      3. Building workspaces for views
    6. Monitoring the Tivoli environment
      1. Monitoring the Tivoli Monitoring Express V6.1 servers
      2. Monitoring users logged in to Tivoli Monitoring Express V6.1
    7. DB2 UDB scenarios
      1. Performance tuning overview
      2. Primary Windows performance factors
      3. Primary DB2 performance factors
      4. Using predefined situations to monitor a DB2 server
      5. Using custom situations to monitor a DB2 server
    8. Windows Active Directory scenarios
    9. Apache on Linux scenarios
      1. Apache monitoring solution using the Universal Agent
      2. Installing the Apache Monitoring Universal Agent
      3. Apache Monitoring Universal Agent attribute groups
      4. Custom situations for the Apache server
    10. Microsoft Internet Information Services scenarios
      1. Best practice attribute groups to monitor IIS
      2. Using custom situations to monitor IIS
    11. Microsoft SQL Server scenarios
    12. IBM Tivoli Universal Agent scenarios
      1. What is Tivoli Universal Agent?
      2. IBM Tivoli Universal Agent architecture
      3. Universal Agent deployment scenarios
    13. SOAP scenarios
      1. What is Tivoli Enterprise Monitoring Web Services?
      2. Using Tivoli Enterprise Monitoring Web Services
      3. Starting the SOAP client and making a request
      4. Tivoli Enterprise Monitoring Web Services scenarios
  8. Chapter 6: Troubleshooting
    1. Overview
    2. Message logging
    3. Trace facilities
      1. Trace settings
      2. Identifying the latest log files
      3. Enabling tracing
      4. Using the trace logs
    4. Using the product documentation
    5. Sample problem scenarios
      1. Logging on to the Tivoli Enterprise Portal client fails
      2. Command line fails to list situations (tacmd)
      3. Tivoli Enterprise Portal desktop shows an agent incorrectly
    6. Common installation problems in IBM Tivoli Monitoring Express V6.1
    7. Tivoli Enterprise Portal Server hints
    8. Tivoli Enterprise Monitoring Server hints
    9. Tivoli Enterprise Portal troubleshooting
    10. IBM Tivoli Universal Agent troubleshooting
      1. Setting the trace
      2. UAGENT application
      3. IBM Tivoli Universal Agent problem determination
    11. Working with IBM Support
  9. Appendix A: Additional material
    1. Locating the Web material
    2. Using the Web material
      1. System requirements for downloading the Web material
      2. How to use the Web material
  10. Related publications
    1. IBM Redbooks
    2. Other publications
    3. Online resources
    4. How to get IBM Redbooks
    5. Help from IBM
  11. Index
  12. Back cover