Demystifying Technical Training: Partnership, Strategy, and Execution

3.5.4. Waterfall Deployment

Waterfall training deployment describes a system whereby training begins at the top of the organization and cascades from executives to managers and then employees. It is less prevalent in technical training but more commonly used for personal effectiveness and business training. While technical training may be delivered sequentially to specific audiences, there is rarely a need for executives and managers to be exposed to the content before employees are. As Todd Beck, senior product manager for AchieveGlobal, an international provider of skills training and consulting services in customer service, sales, performance, and leadership, points out: "It is particularly important for soft-skills training to 'cascade' ...