Demystifying Technical Training: Partnership, Strategy, and Execution

1.4. Summary: The Power of a Common Language

One of the principles we advocate in this book is the need to create a common definition for technical training and other types of training that facilitates a common language between training and its stakeholders. This would ensure a common understanding of what the business is trying to achieve, relative priorities, the role of technical training, and so forth. The power of a common language has been recognized by many and is summarized well by Robert Bogue (2006):

"The foundation for creating less rework is in developing a common language that you can use to communicate as clearly as possible. It will never be perfect, but having the same understanding of a word will radically improve your chances ...