ACKNOWLEDGMENTS

WE CONSULTED WITH HUNDREDS of friends, colleagues, and experts in the preparation of this book, and we greatly appreciated their interest, openness, and willingness to help us explore the topic of technical training. We are particularly grateful for the positive responses we received from many who did not know us but nonetheless shared their time and experiences with us.

Of special mention, Doug Harward, CEO and founder of Training Industry, Inc., was very supportive in pointing us to technical training contacts, distributing our survey to his extensive readership, and offering advice along the way. Dr. Salvatore Falletta, founder of Leadersphere and associate professor of HRD at Drexel University, also recommended numerous contacts ...

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