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Delivering Performance in Food Supply Chains by G Stevens, C Mena

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2

Performance measurement in the management of food supply chain relationships

A.S. Humphries and L. McComie,     SCCI Ltd, UK

Abstract:

The management of supply chain relationships is poorly understood. There is confusion over standpoints (customer, supplier, joint), manager’s roles (professional, part-time, devolved) and methods (relationship management, supplier management, key account management). This chapter attempts to bring order to this chaos. It shows how formal relationship management methods can bring tangible benefits to collaborative supply chains including increased effectiveness and value for money and uses a number of food industry case studies to illustrate these points. In particular, it advocates the use of performance ...

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