VKnock Your Socks Off Service Fitness:Taking Care of You
To this point we’ve focused our attention primarily on the customer. But there’s another important player in the service game: YOU! A savvy service professional learns that self-management is every bit as important as managing the customer’s experience.
Providing Knock Your Socks Off Service shouldn’t be an impossible quest—or a personal ordeal. Like an athlete constantly in training, or a musician perfecting a performance, you need to develop, evaluate, pace, and care for yourself as well as your performance. That means work, but it also means celebrating a job well done.
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