34Customers From Hell® Are Customers, Too
“There are no “bad” customers; some are just harder to please than others.”
—Someone who never waited on a customer in his life
There is a world of difference between keeping your composure while working with an upset, angry customer who has had a bad day in Consumerland and the burning sensation you get in your stomach when you come face-to-face with a fire-breathing, show-no-mercy, take-no-prisoners Customer From Hell.
Customers who have been through consumer hell need your help, support, and understanding. Those who come to you direct from hell need the special care and handling you might give a live hand grenade or an angry rattlesnake.
You would never tell the second group to their faces what you’re ...
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