IIICommunicating Knock Your Socks Off Service
Service-savvy organizations know that each customer touch-point, whether conducting a mundane transaction or handling a potentially catastrophic problem, is a Moment of Truth that should be approached with the same forethought and care. But in today’s über-networked environment, one wrong move and your indifferent or dismissive treatment of any customer can be retold across the web or can attract millions of hits on YouTube. Delivering Knock Your Socks Off Service means ensuring that regardless of who customers come into contact with in your organization, and no matter how many of your associates play ...
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