IIThe How To’s of Knock Your Socks Off Service
Outstanding customer service is a tapestry of individual actions that are important in the customer’s eyes. Most are relatively easy and simple to master. Woven together, they make the service you provide truly memorable.
How well you listen, understand, and respond to each customer, how you handle face-to-face contact, how you use the telephone, how you enter a Tweet or respond on instant chat, the words you put on paper or in e-mail messages, and the way you anticipate customer needs all contribute to your customer’s evaluations of your efforts.
Properly combined and skillfully executed, these elements ...
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