IThe Fundamental Principles of Knock Your Socks Off Service
Delivering Knock Your Socks Off Service—the kind of service that makes a positive, lasting impression on your customers—takes more than simple courtesy. Much more.
The first fundamental is understanding what good service is from your customer’s point of view. What you do, how you do it, knowing how well it must be done, and doing it again and again—those are fundamental as well.
Delivering Knock Your Socks Off Service means creating a positive, memorable experience for every customer. It means exceeding expectations and satisfying needs—and in such a way that you’re seen as easy to do ...
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