Delivering IT and eBusiness Value

Acknowledgements

We owe a large debt to many colleagues who have supported this work. We would like to thank all at Templeton College, Oxford University, for making it a great place to work and for their kindness over many years. In particular, we would like to thank several people with whom we we have worked closely, and who have influenced what is written here. David Feeny's contribution is most obvious in Chapters 3 and 9, but is much more profound than that. Chris Sauer and Robert Plant have influenced our thinking and contributed to the research for Chapters 7 and 8, while Mary Lacity's work on IT outsourcing helped enormously with Chapter 6.

We would like to thank all the executives at the case study organizations described in this book, ...