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Delivering IT and eBusiness Value

Book Description

'Delivering Business Value from IT' is focused on the evaluation issue in IT and how IT evaluation can proceed across the life-cycle of any IT investment and be linked positively to improving business performance.

Chapters 1,2 and 3 detail an approach to IT evaluation whilst chapters 4 and 5 build on these by showing two distinctive approaches to linking IT to business performance. The remaining three chapters deal with a range of evaluation issues emerging as important - specifically Internet evaluation, Y2K and beyond, EMU, quality outsourcing, infrastructure, role of benchmarking, and cost of ownership issues that practitioners regularly encounter.

Table of Contents

  1. Front Cover
  2. Halftitle
  3. Title Page
  4. Copyright
  5. Contents
  6. Butterworth-Heinemann/Computer Weekly Professional Series
  7. About the authors
  8. Acknowledgements
  9. 1 Introduction: trends and challenges in IT evaluation
    1. 1.1 Introduction
    2. 1.2 The IT evaluation challenges model
    3. 1.3 Is there an IT productivity paradox?
    4. 1.4 Organizational variations in IT performance
    5. 1.5 Key learning points
  10. 2 Answering the challenges: lifecycle evaluation and more
    1. 2.1 Towards lifecycle evaluation
    2. 2.2 Evaluation: additional perspectives and enhancements
    3. 2.3 Case study: applying lifecycle evaluation at Insuror
    4. 2.4 Key learning points
    5. 2.5 Practical action guidelines
  11. 3 Project planning for risk, prioritization and benefits
    1. 3.1 Introduction
    2. 3.2 Why IT-based projects fail
    3. 3.3 Successful risk mitigation: some examples
    4. 3.4 Risk assessment: emerging success factors
    5. 3.5 Project planning issues
    6. 3.6 Planning and prioritization approaches
    7. 3.7 Feasibility assessment
    8. 3.8 Benefits management: feasibility stage
    9. 3.9 Summary
    10. 3.10 Key learning points
    11. 3.11 Practical action guidelines
  12. 4 Project management and post-implementation evaluation
    1. 4.1 Introduction
    2. 4.2 Development and project management
    3. 4.3 Need for design, development and implementation measurement
    4. 4.4 Project management and implementation methodologies
    5. 4.5 Post-implementation and on-going evaluation practices
    6. 4.6 In-depth case study: California’s Franchise Tax Board
    7. 4.7 Key learning points
    8. 4.8 Practical action guidelines
  13. 5 Developing a balanced business scorecard for IT
    1. 5.1 Introduction
    2. 5.2 The need for a scorecard
    3. 5.3 What is a ‘balanced business scorecard’?
    4. 5.4 How to develop a scorecard
    5. 5.5 The IT scope of the scorecard
    6. 5.6 Scorecard risks
    7. 5.7 Scorecard benefits
    8. 5.8 Summary
    9. 5.9 In-depth case study: the balanced business scorecard at GenBank
    10. 5.10 Key learning points
    11. 5.11 Practical action guidelines
  14. 6 Sink or swim: evaluation as the key to IT outsourcing
    1. 6.1 Introduction
    2. 6.2 Outsourcing: patterns of assessment
    3. 6.3 The centrality of the contract
    4. 6.4 Setting up a measurement system
    5. 6.5 Outsourced: anticipating evaluation issues
    6. 6.6 Staffing: a vital resource
    7. 6.7 Summary
    8. 6.8 Key learning points
    9. 6.9 Practical action guidelines
  15. 7 E-valuation (1): not business as usual?
    1. 7.1 Introduction
    2. 7.2 IT eras: a further complication to the evaluation problem
    3. 7.3 The changing economics of e-business
    4. 7.4 The e-business case: need for an evolutionary perspective
    5. 7.5 Summary
    6. 7.6 Key learning points
    7. 7.7 Practical action guidelines
  16. 8 E-valuation (2): four approaches
    1. 8.1 Introduction
    2. 8.2 Analysis for opportunity and sustainability
    3. 8.3 Real options evaluation of e-business initiatives
    4. 8.4 E-business: a scorecard approach
    5. 8.5 Web metrics and the one that matters
    6. 8.6 In-depth case study: Virtual Vinyards (subsequently Wine.com)
    7. 8.7 Summary
    8. 8.8 Key learning points
    9. 8.9 Practical action guidelines
  17. 9 Perennial issues: from infrastructure and benchmarking to mergers and acquisitions
    1. 9.1 Introduction
    2. 9.2 IT and e-business infrastructure
    3. 9.3 European Foundation for Quality Management
    4. 9.4 IT benchmarking
    5. 9.5 Cost of ownership
    6. 9.6 Corporate mergers and acquisitions
    7. 9.7 In-depth case study: Royal&SunAlliance Life and Pensions (1996–2001)
    8. 9.8 Key learning points
    9. 9.9 Practical action guidelines
  18. References
  19. Index