Part Three
Practical Solutions: People and Process
Technology can be bought. Data can be captured. Building a high-performing team though? That’s hard.
Building culture is like cultivating an orchard; it takes attention and time. There are few quick fixes and getting things right usually means putting in place the right philosophies and structures up front. When things go wrong, it can take months to unravel past mistakes.
The following chapters focus on how best to develop skills, define processes, and optimize activities. They cover developing competencies, automating processes, and how best to go about leveraging external parties.
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